How can we help?

How do I track my order?

Once your order ships you will receive a tracking number by email. You can also view live order status from your account dashboard under Orders.

What payment methods do you accept?

We accept Visa, Mastercard and American Express credit and debit cards. For institutional or bulk orders, email orders@risepeptides.com to arrange alternative payment.

Can I modify or cancel an order after placing it?

Orders can be modified or cancelled within 2 hours of placement. After that they enter our fulfilment queue. Email support@risepeptides.com immediately if you need to make a change.

Do you offer institutional or bulk pricing?

Yes. Email orders@risepeptides.com with your institution name, required compounds, quantities, and timeline. We will send a custom quote within one business day.

Do you ship to every US state?

Yes. We ship to all 50 states and Washington DC. Every order goes out with FedEx and end-to-end tracking.

How do you ship compounds?

All compounds ship lyophilized (freeze-dried) with insulated packaging and a cold-chain temperature indicator. Dry-ice is used for compounds requiring sub-zero storage.

How long does shipping take?

Orders ship with FedEx (Home Delivery / Ground, 2–5 business days) for a flat $25. Shipping is free on orders of $250 and up.

Do you ship internationally?

Not at this time. We ship within the United States only. Contact us if you are a research institution outside the US and we will let you know when international shipping becomes available.

My package arrived warm — what do I do?

If the temperature indicator shows excursion, do not proceed and discard the product. Contact support@risepeptides.com within 48 hours with a photo of the indicator and your order number for a replacement.

How do I verify researcher status?

Complete the verification gate on your first visit. You will be asked to confirm your research affiliation and accept our research-only terms of use.

Where can I find the Certificate of Analysis?

Each product page has a link to the current batch COA. COAs are also attached to every order confirmation email.

What purity standard do your compounds meet?

All compounds are ≥99% purity by HPLC, manufactured in an FDA-registered, GMP-compliant facility, and verified by accredited third-party laboratories before dispatch.

Can I request a specific synthesis or custom compound?

Yes, for institutional clients. Reach out to orders@risepeptides.com with the sequence, quantity, and required documentation. Lead times vary by complexity.

What is your return policy?

Due to the sensitive nature of research compounds, we do not accept returns of opened products. Unopened, undamaged items may be returned within 14 days of delivery.

What if I received the wrong item?

Contact support@risepeptides.com within 48 hours with your order number and a photo. We will ship the correct item at no charge with priority shipping.

When will I receive my refund?

Approved refunds are processed within 2 business days and appear on your statement within 5–10 business days depending on your bank.